Our goal is simple: ensure that every player enjoys a smooth and fair adventure, backed by a team that genuinely cares about the realm's long-term health.
Ensuring Quality Through Development
We follow a clear and deliberate process before opening the realm to the public.
Each step is designed to detect, fix, and prevent issues before they reach players.
1. Alpha Testing
A limited group of selected testers helps identify bugs, exploits, and design flaws in early development.
2. Maintenance and Fix Phase
The server is closed to correct all identified issues and improve performance.
3. Public Stress Test
The realm reopens for a short period to test large-scale stability and system load.
4. Final Adjustments
All feedback and issues from the stress test are reviewed and resolved.
5. Clean Launch
All characters are wiped, and the realm is officially released to the public.
This approach allows us to fix as many issues as possible and ensure that our systems can handle real-world conditions before launch.
Community-Driven Quality
Players who help us identify and report critical bugs once the game is publicly released will receive in-game rewards as a token of appreciation.
We want to encourage everyone to contribute to refining and improving the experience for the entire community.
Your feedback doesn't just help us fix issues, it directly shapes the quality of the realm.
Fast and Transparent Player Support
We've built a new support system from the ground up, designed to resolve issues quickly, and automatically whenever possible.
All support is handled through our website ticketing platform, allowing you to:
- Submit issues directly from your account,
- Track ticket progress and resolution status,
- See which topics are currently being handled by the team.
Our goal is to make support fast, transparent, and responsive so you can get back to playing as soon as possible.
Stability and Long-Term Consistency
Ebonhold is not about endless feature creep or unstable experimentation.
All planned features are already listed on our website, and we do not intend to add new ones after release.
While Ebonhold will be a progressive realm (with WoTLK patches released over time), future patches will focus exclusively on:
- Releasing the next content phase (new dungeons, new raids and new gear affixes)
- Maintaining server stability,
- Refining existing systems.
This approach guarantees two things:
You can enjoy a stable, predictable experience without disruptive changes.
You know exactly what to expect from day one. No surprises, no shifting vision.
If you enjoy the experience at launch, you can trust it will only improve throughout the realm's lifetime.
Fair Play and Anti-Abuse Systems
Quality also means integrity.
To protect both the economy and the spirit of fair play, we have implemented multiple systems to detect and prevent:
- Real Money Trading (RMT): buying or selling gold, items, or services for real currency.
- Multiboxing: controlling several characters simultaneously to gain an unfair advantage.
Players found engaging in such activities will receive clear warnings. Continued violations will result in permanent exclusion from the server.
Our goal is not punishment, but preservation of a fair, player-driven world where effort and cooperation are what truly matter.
At Ebonhold, quality is more than performance. It's the promise of a stable, honest, and rewarding environment for every player.
We test thoroughly, support efficiently, and protect the integrity of the experience you choose to be part of.